Shipping Policy for Lily Closet

At Lily Closet, we work hard to ensure that every order is processed and delivered as quickly as possible while maintaining the highest quality standards.

Order Processing

Most orders are processed, prepared, and dispatched within 3–5 business days after payment confirmation.

Many of our products are carefully prepared specifically for each order, which may occasionally require additional processing time. If an item becomes unavailable or experiences an unexpected delay, our team will contact you via email with an update.

Important Shipping Notice

If you have not received a shipping confirmation email within the estimated processing period, please contact our customer support team.

Email: info@lily-closet.com

We will investigate the status of your order and provide an update as soon as possible.

Please note that processing delays may occasionally occur due to inventory replenishment, high order volumes, or production requirements. Such delays do not affect the validity or security of your order.

Shipping Methods & Delivery Times

Please note that delivery times are estimates and may vary depending on destination country, customs procedures, weather conditions, carrier delays, and seasonal demand.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details are generally provided within 3–5 business days after the order is placed.

You can track your shipment using the following tracking service:

17TRACK: https://t.17track.net/en

Tracking updates may not appear immediately and often become available once the package reaches the destination country or local carrier network.

Contact Us

If you need assistance with your order, shipping information, or order modifications, please contact us:

Email: info@lily-closet.com

Our customer support team will be happy to assist you.

Frequently Asked Questions

How do I track my order?

After your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and tracking instructions.

If you cannot locate your tracking information, please contact us at:

info@lily-closet.com

My tracking status says "Delivered," but I have not received my package.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property and with household members;

• Contacting neighbors or building management;

• Contacting the local delivery carrier for additional information.

If you still cannot locate your package, please contact us and we will do our best to assist you.

Please note that Lily Closet cannot be held responsible for packages lost after confirmed delivery by the carrier.

What if there is a problem with my order?

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

Include:

• Your order number;

• A description of the issue;

• Clear photos of the product and packaging.

Our support team will review your request and provide an appropriate solution.

How long does a return or refund take?

Once your returned package arrives at our facility, it is typically inspected within 3–6 business days.

Approved refunds are then processed according to our Return & Refund Policy. Depending on your payment provider, it may take additional time before the funds appear in your account.

Why is a product unavailable in my country?

Certain products may be unavailable in specific countries due to local regulations, shipping restrictions, supplier limitations, or licensing agreements.

If a product cannot be delivered to your location, this will usually be indicated during checkout.

How long will delivery take?

Estimated delivery times generally range between 5–12 business days, depending on:

• Your destination country;

• The selected shipping method;

• Customs clearance procedures;

• Local carrier operations.

Delivery estimates are not guaranteed and may occasionally be affected by factors beyond our control.

Do I need to pay customs duties or taxes?

In most cases, the amount paid during checkout includes the product cost, shipping fees, and applicable taxes.

However, customs regulations vary by country. Any additional duties, import taxes, or customs charges imposed by local authorities remain the responsibility of the customer where required by law.

Shipping Policy Updates

Lily Closet reserves the right to modify or update this Shipping Policy at any time. Any changes will take effect immediately upon publication on our website.

By placing an order with Lily Closet, you acknowledge and accept the terms outlined in this Shipping Policy.